Collective leadership which is strongly advocated by international stakeholders as a key approach for health service delivery involves multiple professionals sharing viewpoints and knowledge with the potential to influence positively the quality of care and staff well-being.

This initiative included the physician onboarding process; an enhanced focus on early conversations to provide feedback to physicians, and low barrier process for timely intake, assessment and remediation of identified concerns of unprofessional behavior, including bullying and harassment.

A stepped-care program/model created to address mental health of healthcare workers at University Health Network (UHN) during the pandemic which included: online resources focused on psychoeducation and self-management, access to online support and psychotherapeutic groups, and self-referral for individual care from a psychologist or psychiatrist.