REWIND Communication Tool
This article describes the development of a 1-hour workshop for residents with didactics on mistreatment in the medical learning environment. It includes a demonstration of the use of the REWIND (relax, express, why, inquire, negotiate, determine) communication tool to address mistreatment in residency.
Forum Theater as a Teaching Tool to Combat Patient Bias
This article presents an educational activity that used an adaptation of forum theater, in which participants role-played an instance of oppression with a goal of altering the ultimate outcome. It provided them with the opportunity to develop and rehearse responses to workplace bias from patients and patient families in a way that preserved the provider-patient relationship.
Follow-up Counselling
An important step to help minimize the adverse impact of exposure to aggression from patients on nurses' mental health.