Human-Centered Leadership Mastery Model

Evidence Base:

"Measuring the impact of HCL remains a challenge, in part because it’s hard to quantify the extent to which a person leads in a human-centered way... Despite impact measurement challenges, members of the Experience Innovation Network community have identified and are successfully measuring proxies that imply HCL excellence"(p.2)

Relevance to Canadian Context:

This US based intervention is applicable and relevant to Canadian context given its purpose of enabling leaders to support themselves and their teams.

Other Important Information:

For the details on the model, see figure 1 on page 3 of the document. Also, there is a nice quote on page 4 of the document: "We have to not treat employees as simply employees,” explains Arden Krystal, MHA, CHE, president and CEO of Southlake Regional Health Centre. “They’re people. (p.4)